Releasing blocked attachments off of our spamfilter server
Basic method to release mail
When a clients sends a ticket to support@gam.co.za to release e-mails – click the on the attachment eg gam.co.za-Attachment-Warning.txt (857.00 Bytes)
Open the attachment and look for the message code eg. 82C018E444E.BC039
e-mail release problems (with attachments usually a .txt file) go to the following link http://mta-filter-bry-01.gam.co.za this will allow you to enter the message code in the top left hand corner and press enter
Select the mail at the bottom that needs to be released(you will see box`s that can be ticked, tick all of them)
Press submit
once done reply to the client and ask them to confirm that the blocked attachments have been received.
If the client says the mail has not been released please go onto the below advanced how to.
Advanced method to release mail
open up putty (ssh client)
ssh to the server mta-filter-bry-01.gam.co.za
login with these details
sysadm
fr33styl3r
su –
bluem00n990
Once in type the below command with the date at the end changed to the date found within the gam.co.za-Attachment-Warning.txt and press enter
cd /var/spool/MailScanner/quarantine/20080305
type the below command with the message code after cd changed to the message code found within the gam.co.za-Attachment-Warning.txt and press enter
cd 732C18E43EB.6A141
Type this command and change the email@domain.co.za to send the mail to the intended recipient also found in the gam.co.za-Attachment-Warning.txt and press enter